MUBECommunication module · Mube Systems
Your company's WhatsApp, inside the system you already use.
Connect your company's WhatsApp Business number to your Mube ERP or CRM. Conversations start living next to the contact, the property, the booking or the member — without switching apps, and without depending on one person's phone.
The conversation that closes the deal can't live on a phone.
In most companies WhatsApp is where everything happens — and it is also where everything gets lost. A salesperson goes on holiday and the history goes with them. Reception answers, but nobody logs it. The manager has no way of knowing how many enquiries went unanswered.
Mube's WhatsApp module solves this by connecting your company's official WhatsApp Business account to the system where the work is already done.
Inside the panel
The conversation and the record, on one screen.
This is what changes: the message stops being something on one person's phone and becomes part of the case, next to everything the team already knows about that person.
Contact
Marta Ribeiro
Interested · viewing to be booked- Property
- 3-bed · Rua das Amoreiras, 14
- Source
- Ad · click to WhatsApp
- Owner
- Sales team
Example conversation: someone asks whether the property is still available, the team replies, and a viewing is booked for Thursday at 5pm.
Good afternoon! I saw the 3-bed on Amoreiras. Is it still available?
14:02
Good afternoon, Marta. It is. Would you like to book a viewing this week?
14:04
Thursday afternoon would work for me.
14:05
You're booked for Thursday at 5pm. I'll send the confirmation here.
14:06
An illustration of the panel, with invented data. Not a screenshot.
How it works
Three steps. The account is yours, start to finish.
Step 1
You authorise the connection
You connect your number through Meta's official registration process, with your own WhatsApp Business account. The authorisation is given by you, and you can withdraw it whenever you want.
Step 2
We connect it to your system
We set the module up inside your Mube ERP or CRM and attach conversations to the records that already exist: contacts, clients, cases, bookings or appointments.
Step 3
The team works in one place
Sales, reception and management reply from the panel, on a computer or on a phone, with the full history in view.
What the module does
The essentials, done well.
Conversations in one place
Every message sent and received on the company number is available to the authorised team, with search and history.
History attached to the contact
The conversation sits next to that person's record — someone interested in a property, a boat client, a gym member — instead of in a loose inbox.
Notifications the customer asked for
Appointment confirmations, updates on a request, payment reminders. Only for people who consented, and always with a way to stop receiving them.
Simple indicators
Messages sent, messages answered and time to first reply, by team and by period.
Several users, one number
More than one person answering on the same number, with a record of who answered what.
Who it is for
Built for the teams already working with us.
Real estate — viewing requests, sharing listings and following up with interested buyers inside the CRM.
Boating and tourism — bookings, confirmations and onboard support tied to the client's case.
Gyms and studios — bookings, renewals and class notices.
Retail and services — order status, quotes and after-sales support.
Data and privacy
The data belongs to your business. We only move it.
Mube Systems acts as a technology provider to its clients. The WhatsApp Business account is held by the client company, which authorises the connection and keeps control of it.
- We use platform data solely to provide the service described on this page: sending and receiving the client’s messages, showing the history to the authorised team and producing usage indicators.
- Each client accesses only the data of their own account. There is no sharing between clients.
- We do not sell, do not transfer and do not use this data for advertising or for any purpose outside the service.
- Mube does not communicate on its own behalf through client accounts.
- Data is hosted on servers in the European Union, and internal access is limited to the technical team responsible for support.
- The client may request the export or deletion of the data, and may disconnect the integration at any time.
Privacy Policy · Terms of Service · Contact the data protection officer
Frequently asked questions.
- Whose name is the WhatsApp account in?
- Your company's. Mube sets up and maintains the integration, but the account and the number are yours.
- Can we keep using WhatsApp on the phone?
- The number connected to the module is managed by Meta's official platform from then on, and is used through the system. If you need to keep a separate personal number, it stays separate.
- Can we send campaigns to our whole contact base?
- No. The module is for talking to people who contacted the company, and for sending notices to people who consented. Bulk sending to contacts who asked for nothing is allowed neither by Meta's rules nor by our acceptable use policy.
- How much does it cost?
- The module is priced on request: we talk about your case before quoting a number. On top of it sit the messages Meta charges for, billed per delivered message — your team's replies within 24 hours of a customer's message are not charged.
- We already use a Mube ERP. Do we have to migrate anything?
- No. The module is switched on inside the system you already use.
Want to see it working in your system?
We show the module running on a case close to yours and explain what it takes to connect your number.
Or write to helder@mubesystems.com
Did you get a message from MUBE?
Reply STOP at any time. The block is immediate and permanent. You can also block the number directly in the app. This channel is not operated by Meta: MUBE is responsible for the content of the messages sent from this number. See what we process in the Privacy Policy and in Data deletion.