How to delete your data

This page explains how to request deletion of personal data held by MUBE, including data obtained through Facebook, Instagram and WhatsApp.

Data obtained via Facebook or Instagram

If you interacted with an ad, submitted a lead form or messaged us on Facebook or Instagram, we hold your contact details.

To delete:

1. Email privacy@mubesystems.com.br with the subject "Data deletion"
2. Include the name and the email or phone number you used
3. We confirm deletion within 15 calendar days

You can also remove our app's permission directly on Meta: Facebook → Settings & privacy → Settings → Apps and websites → find the app → Remove. Removing the permission stops new data being shared but does not erase what we already received — for that, submit the request above.

Data obtained via WhatsApp

If you messaged us or one of our clients through WhatsApp Business, we hold the conversation history, your number and profile name.

To delete: reply STOP in the conversation, or write to privacy@mubesystems.com.br. We close the contact and delete the history within 15 calendar days.

Email marketing data

Use the unsubscribe link in the footer of any message, or the Unsubscribe page.

What we may need to keep

Even after deletion we may retain some data where required by law (tax and accounting records, 5 years), for the exercise of rights in legal proceedings, or as a record of the deletion or unsubscribe request itself — the latter kept precisely so you are not contacted again.

Timing

We respond to every request within 15 calendar days, in line with art. 19 of the LGPD, with written confirmation of what was deleted.

privacy@mubesystems.com.br · MUBE SYSTEMS BRASIL TECNOLOGIA LTDA · CNPJ 67.259.194/0001-15